Privacy policy

Last updated: March 27, 2026

Introduction:
At Savantalux, we value your privacy, and we are committed to transparency regarding how we collect, use, and protect your personal information. This privacy policy applies to all visitors, customers, and users of savantalux.com, referred to as "the Site." By visiting our Site, you agree to this policy. Therefore, if you do not agree, please do not visit our Site or use our services.

Savantalux is the online store of Vital Commerce, a legally registered business in the Netherlands. Our business is located in the Netherlands, and we ship to customers in the United States. We are a Shopify store, and for more information on how Shopify handles data, please visit shopify.com/legal/privacy

What Information We Collect:
Information you provide directly:
When you place an order, create an account, or contact us, we collect information that you give to us. This includes your name, email, shipping information, billing information, and phone number. Payment information is handled by our payment processor, and we do not store it on our servers.
Information collected automatically:
When you visit our Site, we automatically collect information about you. This includes information about your IP address, browser type, device information, operating system, pages visited, duration of visit, referring URL, and location information.
Information We Receive From Third Parties
We may collect information about you from third parties, such as third-party advertising and analytics partners and payment processors in connection with the services they provide to us.

How We Use Your Information:
We use the information collected by us to process and ship your orders to the United States, send order confirmations and shipping updates and delivery confirmations, provide customer support and respond to your inquiries, process payments securely, prevent fraud and unauthorized activity, improve our website and products and shopping experience, provide you with relevant advertisements such as retargeting ads, and send you marketing emails and promotional offers if you have opted in.

Payment Processing:
We currently support Visa, Mastercard, Apple Pay, Google Pay, and Shop Pay. All transactions are encrypted using SSL encryption and are processed securely through our payment processors. We never store your full payment information on any of our servers.

Marketing Communications:
If you opt in to receive marketing emails, we may send you promotional offers and updates. To opt out of receiving future marketing emails, simply click the "unsubscribe" link in any of the marketing emails we send you. Opting out of receiving marketing emails does not opt you out of receiving emails related to your orders with us.

Cookies and Tracking Technologies:
Cookies, pixels, and other similar technologies are used to retain your preferences, shopping cart, analyze our Site usage, measure the effectiveness of our marketing campaigns, and serve you with personalized advertising on our Site or on other sites.

Third-party advertising cookies:
We partner with Google to serve advertising on our Site, including remarketing ads, which are ads based on your past visits to our Site or other sites. You might see these ads on other sites across the internet after you visit savantalux.com. Google uses its own cookie, known as the DoubleClick cookie, to serve these ads based on your past visits to our Site. You can opt-out-of Google's use of cookies for advertising at adssettings.google.com. You can also opt-out-of third-party vendor advertising cookies at optout.aboutads.info or through the Network Advertising Initiative at optout.networkadvertising.org.

Managing Cookies:
You can turn on or turn off cookies at any time through your browser settings. Be aware that if you turn off cookies, you might not be able to access certain parts of our Site.

Global Privacy Control (GPC):
The Global Privacy Control signal is recognized by our Site. If you have GPC enabled in your browser, we recognize this as an opt-out request for targeted advertising and data sharing for the browser and device you are using.

Do Not Track:
Our Site doesn't honor any Do Not Track signals sent by your browser. We don't have a universally accepted standard to interpret these signals. We do honor GPC and the above opt-out links.

How We Share Your Information:
We don’t sell or rent your information to third parties for their own marketing purposes. We may disclose your information with the following trusted partners who help us run our business:
Shopify as our e-commerce platform provider, payment processors like Visa, Mastercard, Apple Pay, Google Pay, and Shop Pay, shipping and fulfillment partners who help us ship products to the United States, Google and other advertising partners who help us advertise and measure the effectiveness of the advertisements, and analytics partners who assist us in understanding how people use the Site.
All of the third parties are contractually bound to securely process your information and only process the information for the purposes of the disclosure.
In addition, we may disclose your information as necessary or required by law, such as in response to a subpoena or court order, or in response to a request from a government agency.

Google Ads and Remarketing Disclosure:
We use Google Ads for online advertising of Savantalux products on the internet. Google may use cookies and tracking pixels to show ads of Savantalux products to people who have previously visited the Site. This is called remarketing. As a result of this, third-party vendors like Google may show ads of Savantalux products on websites and apps across the internet.
You can opt out of the personalized advertising by Google anytime by visiting adssettings.google.com. To learn more about how Google uses data when you use the Site, please visit google.com/policies/privacy/partners.

International Data Transfers:
Savantalux is a Netherlands-based company, and we only ship to the United States. Your personal information will be transferred, stored, and processed in the United States, the Netherlands, and in any other country in which our service providers operate.
As a Netherlands-based business, we are subject to the General Data Protection Regulation (GDPR) in the handling of personal data relating to individuals in the European Economic Area. With respect to our US-based customers, we comply with the relevant US state data protection legislation, including the California Consumer Privacy Act (CCPA) and all other relevant state legislation.

Data Retention:
Savantalux retains personal information for as long as it is necessary to achieve the purpose for which it was collected, as required by law, as long as it is necessary to resolve disputes, and as long as it is necessary to enforce our agreements. We will delete personal information when it is no longer needed.

Children's Privacy:
The Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from individuals under the age of 13. We will promptly delete personal information if we learn that it has been collected without the consent of the child's parent.
If we become aware that a child has provided personal information to us without the consent of the child's parent, we will delete the personal information immediately. If we learn that a child under the age of 13 has provided personal information to us, we ask the child's parent to contact us at support@savantalux.com
Your Privacy Rights

California residents:
If you are a California resident, you have a right to know what personal information we collect, use, and share, request the deletion of your personal information, correct incorrect information that we collect about you, opt out of the sale or sharing of your personal information, and not be discriminated against for exercising these rights. You can exercise your California privacy rights by contacting us at support@savantalux.com We will respond to your verified request within 45 days of receiving it, as required by California law.

Residents of Virginia, Colorado, Connecticut, and other states in the USA:
Residents of Virginia, Colorado, Connecticut, and other states in the USA, where there is a privacy law, have similar rights, including the right to access, correct, delete, and obtain a copy of your personal data, opt out of targeted advertising and profiling, and appeal a decision that we deny your request. You can exercise these rights by contacting us at support@savantalux.com

Residents of EEA Countries and Netherlands:
We are a Netherlands-based company, and we comply with all provisions of GDPR. If you are in EEA, you have a right to access, correct, or delete your personal data, restrict or object to processing, data portability, and a right to complain to a supervisory authority. For Netherlands, this is Autoriteit Persoonsgegevens, and you can find more information on autoriteitpersoonsgegevens.nl.

All Customers:
Regardless of where you are, you can contact us at any given time to exercise your rights regarding your personal information.

Complaints and Dispute Resolution:
If you have a complaint about the way in which we handle your personal information, please contact us at support@savantalux.com We will do our best to resolve your complaint within 10 business days. If you are not satisfied with our response, you may wish to contact your state Attorney General's office or the relevant consumer protection agency in your state, or in the case of the Netherlands, the Autoriteit Persoonsgegevens.

Security:
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or misuse. We encrypt information that you provide to us with SSL/TLS technology. However, no transmission of information via the Internet can be guaranteed to be completely secure, and we cannot ensure or warrant the security of any information that you send us. We suggest that you not send us sensitive information.

Changes to This Policy:
We may revise this Privacy Policy at our sole discretion at any time by updating the version on the Site. We will not provide notice of any change that is not required by law. You should check the date of the last update at the top of this page to determine if it has been updated since your last visit. Any changes will apply to any information collected by us after the date of the change and will not affect information collected before the change was made.

Business Information:

Company Name: Vital Commerce
Company Address: Molenhoefstraat 8, 5071 RL, Udenhout, The Netherlands
Company Number: 87091216

Contact Information:

Email: support@savantalux.com
Phone: +1 929 568 9733

Business Hours: 
Monday – Friday: 9:00 AM – 5:00 PM (ET)
Saturday – Sunday: 9:00 AM – 4:00 PM (ET)
Response Time: We aim to respond to all emails within 24 hours